Competent and results oriented Professional with 8 + years work experience in Credit Cont

Administrative, Assistance & Office Support Professional Nairobi, Nairobi City, Kenya

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Summary

Competent and results oriented Professional with 8 + years work experience in Credit Control / Debt Management, Office Administration and Customer experience management. Currently seeking a job where my skills and expertise in Office management and Customer service will be used and developed further as I contribute towards achievement of organizational goals.

Strengths / competencies.
Expertise in handling a wide range of administrative support duties including Front Office Management, Calendar/ Diary Management, booking appointments and coordinating all Local / International Travel Itinerary
Experienced in maintaining Office services by organizing Office operations and procedures, controlling correspondence and designing filing / documents retrieval systems, records and database management.
Proven track record of building customer value through strong relationships, resolving and reducing customer complaints and meeting customer service level expectations through customer experience / expectation management.
Credit Control / Debt management. Ability and expertise in recovering outstanding aged debts, increase collection speed / reducing time in the A/R cycle and Improve Daily Sales Outstanding.
Expertise in acting as link between a Company and its Customers, working to resolve customer complaints quickly to keep the customers happy, develop and sustain strong relationships with customers.
Ability to prioritize/organize work independently, meet deadlines and work under pressure with minimum supervision and high level of accuracy.
Proficiency in using Microsoft Office application, multiple CRM tabs and browsers efficiently,

Expectations

The opport Expertise in handling a wide range of administrative support duties including Front Office Management, Calendar/ Diary Management, booking appointments and coordinating all Local / International Travel Itinerary
Experienced in maintaining Office services by organizing Office operations and procedures, controlling correspondence and designing filing / documents retrieval systems, records and database management.
Proven track record of building customer value through strong relationships, resolving and reducing customer complaints and meeting customer service level expectations through customer experience / expectation management.
Credit Control / Debt management. Ability and expertise in recovering outstanding aged debts, increase collection speed / reducing time in the A/R cycle and Improve Daily Sales Outstanding.
Expertise in acting as link between a Company and its Customers, working to resolve customer complaints quickly to keep the customers happy, develop and sustain strong relationships with customers.
Ability to prioritize/organize work independently, meet deadlines and work under pressure with minimum supervision and high level of accuracy.
Proficiency in using Microsoft Office application, multiple CRM tabs and browsers efficiently
unity to develop further skills l