Cloud support engineer candidate in Thrissur, Kerala, India

Summary

A result-oriented, energetic professional with overall 4.6 years of experience including over 1.6 years of
experience as a Cloud Support Engineer with expertise in providing premium support for AWS cloud products,
including EC2 instances and various services, to enterprise and business clients.
Proficient in offering technical troubleshooting and assistance through multiple channels such as chat, phone,
and email, resolving issues ranging from simple to complex, and ensuring minimal business impact.
Skilled in collaborating within a team environment to maintain best practices in AWS cloud architecture and IT
infrastructure, guiding clients in deploying cloud infrastructure, and optimizing their setups.
Experienced in identifying technical security vulnerabilities and offering recommendations for risk mitigation,
ensuring clients' systems remain secure and compliant with industry standards.
Knowledgeable in migration processes, assisting clients with seamless transitions to cloud environments, and
providing ongoing support for their evolving needs.
Proficient in delivering high-quality assistance for AWS cloud services, as well as RHEL/SUSE and other
operating systems, to AWS enterprise and business customers
Resourceful in supervising technical planning and analysis of critical issues to ensure resolution within SLA;
collaborated with Support and Account Managers during critical failures.
Demonstrated expertise in architecting secure VPC solutions in AWS through the implementation of network
ACLs, security groups, and configurations for private and public networks.; proficient in troubleshooting
fundamental and complex issues on technologies like DNS, Web, FTP, Mail, etc.
Good understanding in architecting secure VPC solutions in AWS and managing S3 bucket policies.
Implemented an automated multi-region patch management system to optimize operational efficiency and
streamline patching processes.
Proficiently supervised and upheld IAM policies in AWS to safeguard data integrity and enforce stringent
security protocols.

Expectations

As an experienced Cloud Support Engineer at AWS, I bring a wealth of technical expertise and a proven track record of delivering exceptional support to clients. In my next role, I am eager to continue honing my skills while also expanding my knowledge in cloud technologies and solutions.

I am seeking a position that offers opportunities for professional growth and advancement, where I can further develop my expertise in cloud architecture, troubleshooting, and customer engagement. I am looking for a supportive and collaborative work environment where I can contribute my skills effectively while also learning from my colleagues.

Additionally, I value continuous learning and would appreciate access to training and development resources to stay current with the latest advancements in cloud technology. I am committed to delivering high-quality support and exceeding customer expectations, and I am excited about the prospect of contributing to a dynamic team and making a meaningful impact in my next role.