Client Success Management (CSM)
Summary
Experienced bilingual leader with a demonstrated history of working in the computer software industry. Skilled in Customer
Relationship Management, Client Success Planning, Business Process, Professional Services, Technical Support, and
Software as a Service. Results-oriented demeanor with the client-facing experience to defuse tense customer situations and
contribute to client retention. Highly detail-oriented with the ability to track and manage multiple work efforts concurrently and
execute in a fast-paced environment. Organized and skilled in the ability to recognize, understand, and accomplish priorities.
Expectations
Client Success Management, Business Analysis, Requirements Gathering, Client-facing relationship building.
Employment Preferences
Expected Base Salary
**0,000 USD
Experience
Total Professional Experience
Startup Experience
Enterprise Experience
Skills
- CSM
- CRM
- BitBucket RO Access
- Remote Desktop
- MS Teams
- Bilingual
- Spanish
- MS Windows 10
- PC Anywhere
- Acrobat PRO 10
- B2B SAAS
- MS Office Suite
- OpenConnect
- Secretariat
- ECounsel
- SDLC
- DUO Security
- Cisco AnyConnect
- Suite Manager
- Salesforce
- SharePoint
- Cisco Jabber
- Corridor EBilling
- JIRA
- FileZilla
- WebEx
- Collaborati EBilling
- Confluence RO Access
- WinSCP
- Zoom
- Timeslips
- Business Requirements Gathering
