Client Services Manager

Summary

Highly competent and customer-focused professional with 10+ years of managerial experience planning and administering implementation lifecycle for all processes. Adept at dealing with different project requirements to ensure compliance with set goals. Trained 235 people in a span of 2 months in order to transition a products support. Strategic leader; instrumental in utilizing industry best practices, techniques, and standards throughout project execution. Successfully collaborated with cross functional teams to produce an outcome of reducing cases by 25%. Articulate communicator with ability to foster and maintain positive relationships with clients and stakeholders at all levels.

Expectations

I enjoy a fast paced, challenging position where I can assist people in learning and growing professionally. The ability to prove my excellent problem solving skills is very rewarding. Remote working environment is preferred, as I have a complete office set up in my home.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Software
• Microsoft Office
• PowerPoint
• Zoom
• SharePoint
• Salesforce
• Google Sheets
• Technical
• Forecasting
• Budgeting
• Reporting
• Documenting
• Regulatory Compliance
• Data Entry
• Product Testing
• Cross-functional Collaboration
• Interpersonal Communication
• Account Management
• Database Management
• Project Management
• Business Administration
• Transferable
• Team Leadership
• Training
• Client
• Customer Support
• Satisfaction
• Talent Acquisition
• Coaching
• Coordination
• Organizational Skills
• Problem Solving With Accuracy
• Self-Directing
• Strong Attention To Detail
• Scheduling
• Management Skills
• Written Skills
• Troubleshooting
• Client Service
• Workflows
• Lifecycle
• Project Documentation
• General Administration
• Case Management
• Interviewing
• On-Boarding