Chief Customer Officer

Customer Success & Account Management Columbia, Maryland, United States

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Summary

An empathetic customer experience executive that understands what makes the customer tick; and what makes them loyal.
Im the driving force behind building a customer-centric cultureat all levels of the organization. Im the voice defending the perspective of the customer at all times.
Built a 360-degree view of the customer To gain a deeper understanding of customer needs, satisfaction, and their overall experience.
Identify gaps or weaknesses in CX across all touchpoints in the customer journey. Whether thats in customer service or sales, Im the first to assess how customer satisfaction can be improved.
Developed a customer strategy that delivers revenue growth.
Support frontline teams in optimal CX delivery. Whether thats providing information, securing technological support, or improving employee experience, I know how to help employees deliver the best customer support possible.
My methods Prove CX results to the highest levels of the company - including the board.

Expectations

Im not looking for or expecting anything. Its up to me as a professional executive and in exchange for my wages to be able to not only deliver on expectations but exceed the boards expectations on what is expected of me.
I like to think of things in binary terms and its all about delivery/execution and being able to demonstrably show ROI