Business Program Manager

Business Operations Mount Pleasant, South Carolina, United States

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Summary

Trusted and goal-driven business professional with over 15 years experience mobilizing and inspiring business units and suppliers to identify unrecognized business opportunity resulting in significant cost-savings and/or decreased cycle times. Spearheaded multiple transformation initiatives, realizing millions in cost savings and increased quality. Known to elevate performance and career satisfaction for team members while maintaining an efficient and results-oriented mindset.

Amazon Web Services (AWS)
Program Manager | Business Operations
Manages 11 strategic suppliers with $80M in spend supporting Amazons AWS global network footprint. Conducts supplier business reviews geared towards tactical process improvement efforts and KPI goals
Lead of 3 cross-functional projects including 2 API integrations a new automated workflow. Projects consist of heavy data cleansing efforts and will eliminate several swivel chair processes
Leverages AWS QuickSight BI platform for reporting and data visualization
Ranked above the bar each month for Q1 2023, measured on 20 different metrics

Medical University of South Carolina
Senior Business Relationship Manager | Information Solutions (IS)
Managed executive level business relationships across the growth portfolio, strategic partnerships and enterprise level initiatives
Strategically collaborated with the business to bring immediate and long-lasting value through demand prioritization and shaping as well as orchestrating resources between the business, IS and vendor partners
ServiceNow application used for prioritization, resourcing estimates and timelines from critical IS teams
Participated in vendor contracting discussions with a focus on feasibility, resources estimates, cost savings, value realization and competitive advantage
Ensured enterprise-wide alignment on common organizational themes and patient centric pain points to make certain each business unit has vertical and horizontal awareness of initiatives

Cleveland Clinic Foundation
Administrator, Cybersecurity | Information Technology Division (ITD)
Managed financials including budgeting, forecasting and the monthly review of all accruals and amortizations for the department on a $45M operating budget as well as $4M in strategic capital funding
Directed a team running all procure-to-pay administrative functions for Cybersecurity including contracting, requisitioning, purchase orders, and invoice review for 120 active contracts
Visioned and developed a forecasting methodology for Cybersecurity, the first of any kind in ITD, and refined with the CISO and Executives to review financial performance and make data-driven decisions
Orchestrated position control process for 118 full time employees
Charged to standardize a newly formed ITD business office operating model based on the success within Cybersecurity, added all of Infrastructure to my responsibility in December 2020