Business Operations and Strategy Manager

Business Development & Operations Columbus, Ohio, United States

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Summary

Highly organized and results-driven business operations professional with a strong background in healthtech. Skilled in strategy development, research, data analysis, and business intelligence. Adept at managing strategic programs and projects to improve operational processes and deliver exceptional healthcare standards. Known for influencing others in a rapid-growth/start-up environment and inspiring high productivity levels. Collaborative leader with a track record of driving cross-functional teams towards operational excellence and customer success. Proficient in effective communication, project management, training, and development. Strong problem-solving and analytical skills with a keen attention to detail. Excels in process improvement and has IT proficiency.

In my current role as Senior Business Intelligence Manager I am responsible for researching and analyzing products, markets, and trends using industry analytics platforms. I provide insights to inform market and business strategies, drive operational efficiency, and ensure compliance with regulatory policies. I have successfully utilized leading industry analytics platforms such as Symphony Health, IPD analytics, and Evaluate Pharma to develop unique market research insights. As a key leader within the organization, I inform executive leadership on market-moving events, trends, and data insights to drive business and product strategy. I have also played a vital role in defining the total addressable market and delivering executive-level presentations showcasing analytical findings. Notably, I developed a case study evaluating program effectiveness for biopharma brands, resulting in significant new sales.

Prior to my current role, as a Business Operations Lead, I oversaw the operations, strategy, and development of the customer enablement team. I successfully scaled best practices and achieved high account retention for top customer segments. I developed customer-facing messaging, coached team members on product value proposition, and advised key stakeholders on privacy guidelines and business objectives. I also leveraged client metrics to inform strategy, identify win-back opportunities, and engage at-risk clients, resulting in significant contract renewals.

Throughout my career, I have demonstrated strong leadership skills, managed direct reports, and led cross-functional projects. I have a proven track record of driving growth, improving client engagement, and implementing effective operational processes.

Expectations

In my next role, I am seeking an opportunity to support the commercial engine of a health tech organization, with a particular interest in working closely with biopharma or similar stakeholders. I am motivated to collaborate with cross-functional teams who share a passion for the organization's mission. Leveraging my strong data-driven storytelling abilities, I aim to drive incremental value and deliver compelling insights that contribute to the success of the organization.