Business Analyst

Data Analytics Birmingham, England, United Kingdom

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Summary

Business Analytics Intern | Owl Crate Jun 2023 to Aug 2023
Owl Crate is a web-based subscription service business specialising in monthly boxes shipped out internationally by mail, themed around books and book collecting.
Quantitative Skills: Conducted in-depth data analysis, resulting in a 20% improvement in identifying key trends in customer preferences within the book-themed subscription service.
Developed and implemented a mathematical model that enhanced subscription box customization, resulting in a 15% increase in customer satisfaction.
Implemented advanced data cleaning algorithms, reducing data errors by 25% and enhancing the accuracy of analytical reports. Streamlined data retrieval processes, decreasing retrieval time by 30% and improving the efficiency of decision-making.
Technical Proficiency: I worked with data analysis tools like Python, SQL, and Power BI, gaining proficiency in these tools. This technical expertise matches the job description´s preference for knowledge in Power BI. I also developed strong expertise in MS Excel, having completed various projects using tools like Pivot tables, Power Pivot, Power Query, Macros & VBA, etc.

Operations Associate | Headout Inc., India Apr 2022 to Sep 2022
Headout is an on-demand mobile marketplace that helps travellers discover & book the most incredible tours, activities, events and local experiences
Organisational and Administrative Skills: In my role at Headout Inc., I developed strong organisational and administrative skills by managing logistics coordination, supporting the delivery of goods, and liaising with transport companies. These skills are directly transferable to the role´s conditions.
Communication: I collaborated with diverse departmental teams and reported to leads, honing excellent communication skills. Worked in a customer service intensive role, experience in handling customers from different backgrounds speaking different languages, handled their queries and escalations via phone, email, text, etc. Developed excellent negotiation skills and a strong base in written and oral communication.
Spearheaded the development of a proactive task management system, reducing project delays by 20%. Independently managed a high-volume workload during peak seasons, ensuring operational smoothness and customer satisfaction.
Collaborative team player & skilled tasker: Worked alongside multiple departments for different operational tasks, boosting teamwork and collaborative skills. Ability to multi-task and handle multiple complex tasks at once.