Business Analyst

Investment Banking Professional Herndon, Virginia, United States

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Summary

14 years of experience as Business Analyst in various domains.
Extensive experience in Asset management in including IT assets, IT databases, hardware and software
incidents, asset purchases, asset optimization, schedule deployments, maintenance, utilization and
disposal of software applications.
Wide range of experience and knowledge in Change Management within End User Request Center
(EURC), ITSM, Service Now, Qlik View, Prime.
Highly motivated, client facing with pleasant demeanour, high ethical values and exceptional
communication skills bringing a can-do attitude to any task or situation.
Development of new change management strategy catering to client preferences and requirements
with predictive analysis of servers scheduling, patching, rebooting activities.
Thorough understanding of corporate change management processes, principles and methodologies
using ITSM tools.
Develop reports for scheduling requirements, change history auditing.
Plan projects with communication, training, integrated project teams.
High quality writing of various levels of SOPs (Standard Operating Procedures).
Adept in facilitating and acting as a liaison between the customers, development team and testing
team.
Analytical, methodical and resourceful approach to problem solving, with emphasis on root causes
and subsequent corrective actions to meet short and long-term business, financial and system
requirements.
Skilled in broad range business process tools such as Microsoft Project, MS Access, MS Visio,
technical assessment tools.
Proficient facilitator with excellent interpersonal and conflict resolving skills.
Managed User Acceptance Testing (UAT) to validate all changes. Data analysis, report review and
research functions to protect the integrity of the data and system.
Gatekeeper for progress and completion, subsequently reporting to project management.
Self-starter, quick learner, excellent communicator, independent and team player.