Bilingual ( French/ English) Customer services Manager

Summary

For the past 10 years plus, I have gathered experience leading customer service and quality teams operationally and strategically. I have significant knowledge in customer management, sales, administration, and project management with always one emphasis: building and maintaining strong relationships with people from diverse backgrounds, focusing on business growth by providing a good customer service excellence, being of great admin supports to the organization or looking for ways to increase income target set in the companys country plan. This has always been the most important aspects of my career both in the UK and in Senegal.

Expectations

My objective is to work for an organization that values people and works towards creating sustainable opportunities for their professional and personal development. At your organization, I will be able to develop further and more specifically my organizational, multi-tasking and people skills. I work very well under pressure, I am flexible, reliable, and I always strive to deliver optimal service to all my stakeholders.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• People Management
• I Have Over 10 Years
• Managing Teams. My Strengths In Motivating People
• Creating Cohesive
• High Performing
• Collaborative
• Happy Teams Has Been Frequently Highlighted By Both Senior Management
• Team Members.
• Administrative Management
• My 10 Years
• Managing Small Teams Especially In Administrative Tasks
• Customer Service For Different Companies Enabled Me To Develop Excellent Skills In Designing
• Managing Administrative Processes As Well As Looking At Peoples Skills
• Assigning Tasks Accordingly. I Am Very Confident In Being Responsible For The Provision
• Efficient
• Effective Administrative Support. For Managing Admin Duties In A Timely Manner
• Making Sure That All Corporate
• Audit Standards Are Achieved. As Well As Supporting With Facilities
• Resource Management As Required By The Country Office To Ensure An Efficient
• Secure
• Appropriately Controlled Operating
• Delivered The Company Corporate Standard.
• Managing Accounts
• Partnerships
• Through My Roles As Customer Services
• Sales Manager As Well As Service Delivery Manager
• I Have Acquired Excellent Account Management Skills. This Involved Understanding The Needs
• Expectations
• Concerns
• Customers
• Stakeholders
• Partners
• Developing Proposals To Meet These Needs. It Also Involved Regular Creative Communication To Inform
• Influence Clients.
• Managing Finances
• Resources
• In My Current Role Two
• My Responsibilities Being Managing Staff
• Managing Finance
• I Had Developed Necessary Skills Such As Planning
• Monitoring
• Adjusting
• Resourcing
• Prioritizing To Meet Financial
• Operational Goals. Generating Income Through Different Channels Require Efficiency
• Integrity
• Devotion This Has Been My Main Priority When Enrolling New Team Members