Azure AD Engineer

Summary

1. Worked as an Information Technology Specialist at Voisin Consulting Life Sciences (VCLS) from Feb 2023 April 2023.
I was handling the below activities:
Ensure the IT infrastructure, software and hardware are up and running at the expected level and are aligned with business needs.
Providing support (L2/L3) to all Global users when needed as per ITIL standards.
Managing Incidents, Problem Management and Change Management.
Monitoring and optimizing system performance taking up proactive and reactive measures.
Support of identity and access issues across Microsoft Identity Manager, Azure AD. Good Administration Knowledge on MS SharePoint, MS Teams, Onedrive and Microsoft Purview compliance portal.
Administration knowledge on Exchange server 2016,2019,2022.
Expertise in Endpoint, Intune Administration (MAM\MDM), Setting up Conditional access & Privileged Identity Management
Knowledge of IAM technologies (SAML,OKTA,OAUTH etc) and solutions, including Active Directory, LDAP, SSO, and MFA.

2. Worked as an Applications Analyst at ERICSSON INDIA GLOBAL SERVICES PVT LIMITED.
From: Nov 2018 To: Jan 2023
Ticketing tool used: BMC Remedy
As an Applications Analyst, I am handling the below activities:
Contact center for all the issues/concerns related to Ericsson extranet websites which are accessible to the Ericsson users/Ericsson partners/customers and providing the requested portal access in Ericsson portal website.
Provide support for users via phone or chat and accurately record a detailed description of the issue at hand in the IT Service Management ticketing system (BMC Remedy) and perform remote troubleshooting through skype and resolve the issues with applications reported by the users by asking pertinent questions.
Handle user incidents, problem identification, logging and tracking, troubleshooting and resolution. Providing Technical Assistance for Ericsson portal applications and Azure AD,expertise in Endpoint, Intune Administration (MAM\MDM), and Conditional Access, Privileged Identity Management.
Knowledge of IAM technologies (SAML,OKTA,OAUTH etc) and solutions, including Active Directory, LDAP, SSO, and MFA.

3. Worked at NTT DATA Information Processing Services, LLC (Erstwhile DELL International Services)
Client: Technicolor and Jabil, TUI (Touristik Union International)
From: July 2016 To: Aug 2018
Position: Helpdesk Associate
Ticketing tool used: Servicenow & BMC Remedy (ITSM)
As a Helpdesk Associate, I was handling the below activities:
Working on Jabil Circuits Active Directory (Net IQ) to provide the requested access to the Jabil users (Permanent and Contractors) as per the requests received. Terminating the users records from the Active Directory (Net IQ) based on the requests received from the employees managers.
Troubleshooting Outlook, Office 365, Lync and printer issues (On Call Support) of the Technicolor & TUI employees all over the globe based on the request created by them on the NTT helpdesk ticketing tool. Hence, providing the rapid response & resolution for their issues.
Preparing the Daily and monthly reports for operation team leads and managers by running the MySql Queries.
Creating and managing the incidents in the BMC Remedy Incident Management tool for TUI clients IT issues.
Providing Technical Assistance for Azure AD related issues for NTT internal clients.

4. Worked at Xerox Business Services India Private Limited
Client: Michelin, ATOS & Euromaster From: December 2015 To: June 2016 Position: Production Control Specialist Ticketing tool used: Oracle RightNow
As a Production Control Specialist, I was handling the below activities:
Assisting development team on User Acceptance Testing (UAT) for the new process implementations. Design, build, and test of the release package and rollback scripts based on the tested scripts provided by development teams.
Assisting the operation team on the DART application issues.
Monitoring the production process flow using MCP3 item inspector, CMS manager and services to fix the issues if any.
Creating\ Modifying\ Deleting the users accounts in DART applications.
Preparing the Daily and monthly reports for the clients and operation team leads and managers by running the MySql queries.
Analyzing and notifying the escalations or severity issues to Project Manager for further solutions.

5. Worked at Hertz Solutions as Technical Support Manager.
Providing end to end networking solutions to IT and IT enabled Companies
Voice and Data Networking solutions.
Assigning the Service Engineers to the various service calls.
Troubleshooting customer issues (Hardware/Software) related to bio-metric and telecom devices .

Expectations

A good work life balance with a hybrid mode of working.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Azure AD
• Office 365
• MS Intune
• Azure
• IAM Tools