Automation Engineer- OSS/BSS/Monitoring/Observability.AIOps

System Architect / Principal / Tech Lead Atlanta, Georgia, United States

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Summary

1. Automation and Efficiency:
- Designed and implemented end-to-end automation workflows for network provisioning, reducing manual intervention by 70%.
- Streamlined OSS/BSS processes, resulting in a 50% reduction in operational costs.
- Developed automation frameworks that improved system reliability and reduced downtime by 65%.

2. Network Performance Improvement:
- Led initiatives to optimize network resources using real-time monitoring and predictive analytics, resulting a significant increase in network capacity utilization.
- Implemented Quality of Service (QoS) policies and automation to enhance service delivery, ensuring consistent high-quality user experiences.

3. Fault Management and Remediation:
- Established a comprehensive fault management system that decreased mean time to repair (MTTR) by 40%.
- Developed automated root cause analysis tools, leading to faster problem resolution and improved service availability.

4. Business Process Optimization:
- Collaborated with cross-functional teams to integrate OSS/BSS systems with CRM and ERP platforms, enhancing customer experience and operational efficiency.

5. Vendor and Technology Evaluation:
- Evaluated and recommended OSS/BSS solutions, leading to cost savings and improved scalability.
- Successfully migrated legacy systems to modern platforms, ensuring long-term sustainability and compatibility with emerging technologies.
- Conducted regular technology assessments and introduced innovative solutions to stay competitive in the market.

6. Compliance and Security:
- Ensured adherence to industry standards (e.g., TM Forum's Frameworx) and regulatory requirements, avoiding costly penalties.
- Enhanced network security through the implementation of automated security monitoring, response systems to reduce vulnerabilities.

7. Team Leadership and Training:
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Conducted training programs to keep the team updated on the latest industry trends and technologies.
- Led cross-functional teams in complex projects, achieving project milestones on time and within budget.

8. Cost Savings and ROI:
- Demonstrated tangible cost savings through automation initiatives, delivering a return on investment (ROI).

Expectations

Looking for a opportunity to work and contirbute in the Automation,integration and implementaion of various technoilogical projects and lead a team of software professionals/developers and contribute to the growth of the organization.