Assistant Manager Operations


Strategic exposure to Risk & Fraud operations, Chargeback & recovery management and Fraud Detection and Intervention. Sustaining L & D model adherence driven by VISA/Mastercard/Amex guidelines, providing best in class fraud cycle management ensuing service delivery and attaining customer satisfaction. Proven record of accomplishment of successful transition of fraud detection/recovery/dispute/chargeback processes/Fraud Detection. Enhancing end-to-end process metrics approach leading to improved Chargeback Recovery Rate. Adept in team governance, delivering executive and organisational leadership, building strong relationships and securing customer satisfaction to enhance revenue generation and recovery rate. Efficient communicator with strong interpersonal, coordination, liaising, analytical, motivational and leadership capabilities to attain organisational objectives.


Travelled to Australia to be a part of Transition of the Fraud Detection and Intervention for one of the largest Australian Bank ~ Westpac
~As a part of transition for US market financial institute , have been part of trasition/BAU for Disputes & chargebacks lob

Employment Preferences
Expected Base Salary

*,*00,000 INR

Academic Degree

Total Professional Experience

9 years
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