Aspiring for entry level position in IT Help Desk position


2 years of experience providing end-client customer support within the IT industry
Nominated for Star of The Month in current role, in recognition for providing outstanding customer service and cultivating a collaborative team environment within the store
Provided all facets of computer help desk support such as diagnosing technical issues, troubleshooting, and software and hardware installation
Excellent communication and presentation capabilities gained from working directly with end-user and clients
Responded to technical concerns over the phone and provided onsite services and remote connections to resolve client issues in timely manner
Diagnosed, troubleshot and resolved software, hardware and printing issues to minimize workflow disruptions
Created help desk documentation for clients, and provided step-by-step instructions to allow clients to independently troubleshoot technical issues within the Windows 8 and Windows 10 operating system
Installed, configured, tested, and removed operating systems, software and hardware on staff computers in a timely manner to minimize productivity downtime
Identified, researched, and resolved technical problems and escalated problems to other support teams, as needed
Addressed technical issues with laptop and desktop computers by responding to customer emails and phone calls on a daily basis, and maintained a daily log of requests and issues resolved
Provided accurate information on IT products and services to educate customers on product usage and assist them in selecting the appropriate service based on their needs


My expectations for the company would be to provide a work environment in which I can contribute to the team, I receive appreciation for my contributions, I have job stability and the ability to grow with the company. Specifically, I look forward to providing the legal team with the support they need while I am in the role of receptionist. However, I also look forward to advancing to the role of a paralegal once I finish my degree.

Employment Preferences
Expected Base Salary

**,000 CAD / year

Academic Degree

Total Professional Experience

2 years

Startup Experience

1 year

Big-Tech Companies

no experience

Enterprise Experience

no experience
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