Application Support, Support Analyst

Summary

I am a results-driven Support Analyst with 4 years of experience in SaaS-based power generation. I maintain a 95% customer satisfaction rate by delivering tailored solutions and ensuring prompt communication. My expertise includes root cause analysis, knowledge management, and collaboration with cross-functional teams. I contribute to cost savings and conduct on-site training sessions. Previously, I served as a Digital Marketing Assistant, managing projects and addressing customer concerns. I hold a Bachelor's in Computer Science, possess technical skills in Microsoft Office Suite, SQL, Python, Tableau, Power BI, and more. My core competencies include project management, customer engagement, and data analysis. I recently obtained a Data Analytics Certification from Greens Technology, enhancing my skill set. I bring a proven track record, a comprehensive skill set, and a commitment to excellence.

Expectations

In my next role, I aim to apply my Support Analysis expertise, enhance customer satisfaction, and contribute to efficient solutions. Eager to leverage technical skills in Microsoft Office, SQL, Python, Tableau, and more, while embracing new challenges and learning experiences.

Employment Preferences

Expected Base Salary

**0,000 INR

Academic Degree

Experience

Skills

• Microsoft Office Suite
• SQL
• Python
• Tableau
• Power BI
• Zendesk
• ServiceNow
• Jira
• Agile Methodologies
• SDLC
• Incident
• Problem Management
• Customer Engagement