Application Production Support, IT Support

Summary

Having 2.8 years of rich experience in Java Application Production Support Domain. A proactive learner, problem solver and knowledge seeker with a versatile influencing attitude. Skilled in user problem-solving, critical thinking, modify programs for computer applications. Solve level 2 issues and expert in handing high priority issues during the business hours. I have worked on automation of various process flows which reduced the manual work hour by 98%. Lead the daily scrum from offshore with gathering the requirements from onsite. Build many knowledge documents which could help the team in future for any recurring issue.

Expectations

Opportunity in my domain to grow further and learn new tools related to Support Domain. Automating manual task and reducing the work load. Critical issue handling and ticketing. Disaster Recovery Anchor and further more activities. Ready to learn new technologies and good in adapting new conditions.

Employment Preferences
Expected Base Salary

**0,000 INR / year

Academic Degree
Experience

Total Professional Experience

3 years

Startup Experience

no experience

Enterprise Experience

3 years
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Contacts

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