Account Manager

Sales Professional Seattle, Washington, United States

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Summary

CERTIFICATIONS
Microsoft Certified
Azure Fundamentals (AZ-900)
Azure Data Fundamentals (DP-900)
Azure AI Fundamentals (AI-900)
Security, Compliance, and Identity Fundamentals (SC-900)
Dynamics 365 Fundamentals ERP and CRM (MB-910 and MB-920)
Microsoft 365 Fundamentals (MS-900)

EXPERIENCE
MICROSOFT (Redmond, WA) May 2020 September 2023
Senior Digital Sales Advisor Direct Sales and Success
Drive the customer sales cycle from start to finish while maintaining an accurate and healthy pipeline. Strategize with key decision makers in SMC organizations to identify and overcome shortcomings in their current solutions and transition them to a modern future with Microsoft cloud services and platforms.
Actively managed more than 175 accounts across six states in FY23 with $2 million in combined Surface and Cloud sales, finishing at 149% to overall sales budget and 163% to cloud sales budget.
Exceeded sales goal for each of the past 3 years and won revenue from 65% of accounts, totaling $3.7 million, from a diverse range of clients spanning state and local governments, EDU, non-profit, healthcare, engineering and IT.
Collaborated with cross-functional teams to develop tailored solutions for clients to showcase the value of all Microsoft products.
Consistently maintained up-to-date CRM records, ensuring accurate pipeline management.
Ensured customer value realization/deployment success by leveraging Microsofts Partners and Partner identification tools to increase scale and productivity.
Utilized effective social media and email marketing campaigns, as well as phone outreach strategies to generate leads, build relationships and boost sales performance.

BOSE CORPORATION (Bellevue, WA) April 2018 - February 2020
Manager Showcase Store
Led store to #1 among all 50 Bose Showcase Stores in the United States for FY 2019, with more than $5M in sales.
Exceeded key store performance results, including store sales, comp store sales growth, conversion rate, payroll and shrink.
Initiated and led data driven business process change that resulted in 25% increase in store sales YOY.
Hired, coached, motivated and managed all aspects of performance and development for store associates, fostering accountability, professional growth, and building a bench of talent.

CRATE & BARREL (Bellevue, WA) November 2004 March 2018
Assistant Manager Operations/Sales
Implemented all operational plans and sales strategies across a store with more than $14M in annual sales.
Planned and executed 12 inventories successfully, improving results for 6 straight years and lowering shrink by 80%.
Managed the online marketing, presence and reputation of the retail store across various social media platforms, increasing brand awareness, customer engagement and sales revenue.
Collaborated with the store and regional managers to establish and communicate critical metrics and expectations for more than 75 employees, including sales, visual, operations, safety, loss prevention, human resources, training, payroll, and scheduling.
Analyzed results through reporting, translating numbers into actionable behaviors and goals that impact KPI results. Used 5 years of data to analyze and adjust scheduling resulting in noticeable increase in stores payroll vs sales KPI.