Account Manager

Customer Success & Account Management Ramat Gan, Tel Aviv, Israel

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Summary

With 4 years of experience as an Account Manager in the Hi-Tech SaaS industry, I bring strong analytical and problem-solving skills that enable me to discern client needs and tailor effective solutions. Native Spanish speaker and Proficient in English, Hebrew, and Portuguese, I facilitate seamless communication. Collaborating closely with internal and external parts ensures a cohesive approach to meeting client needs. I am a proactive and results-driven professional with a genuine passion for building and maintaining robust client relationships, contributing significantly to organizational success and growth. Noteworthy achievements include leading account renewals with a 90% success rate and increasing portfolio value by 25% by identifying new business opportunities. My main strengths lie in building strong relationships, up-sale & cross-sale proficiency, effective communication, prioritizing customer satisfaction, and strategic planning.

Expectations

"I am seeking a dynamic role within the High Tech industry, specifically in a B2B setting, where I can engage directly with customers to foster account renewal and expansion. My focus is on comprehending and fulfilling customer needs while leveraging my polyglot abilities and negotiation skills. I aim to thrive in an environment that offers a robust product, a collaborative work culture, and the opportunity for career advancement within the same company. I am eager to contribute my expertise towards building enduring client relationships while driving the company's growth trajectory."