15 Years Experience Technical Writing Within IT Environments

Summary

Developed and beta-tested interactive client portal ticketing system for Cachet Financial utilizing Freshdesk cloud-based software.
Designed and tested MS Access-based relational database for department hardware/software inventory and secure employee data.
Wrote Best Buy step-by-step troubleshooting guides and manuals for helpdesk staff and onsite installers.
Created a knowledge base for software and hardware issues for in-office use at Cachet Financial.

Expectations

I am seeking an opportunity to utilize my critical thinking and problem solving skills in writing technical manuals and guides on a project basis and be an integral part of the operations process.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• MS Office Suite
• Project
• Word
• Excel
• PowerPoint
• Outlook
• Visio WIN XP