15 Years Experience Tech Support/Technical Writing
Summary
IT analyst professional with fifteen years of experience in helpdesk support, operations and technical writing.
Beta software tester, creating, publishing and managing knowledge base and SOPs.
Issue resolution, customer service communications, critical thinking skills.
New hire staff trainer.
Multi-project manager: IT ticketing system, installation manual, troubleshooting guide, interactive database.
Expectations
I am looking for an environment that I can utilize my critical thinking skills and work independently while being part of a team, where I can further my career knowledge and provide integral support.
Employment Preferences
Expected Base Salary
**,000 USD / year
