13.6 Years experience in IT Service Delivery, Program & Project Management

Summary

Hi , I am a qualified B. Tech & MBA with 13.7 years of experience in IT Service Delivery Management , Operations Management, Program
Management , Transition and Transformation with focus on delivering business values through technology & continuous
improvement initiatives. Possess hands on knowledge of Planning, Transitioning and IT Infrastructure, Delivery and Operation
(Onsite/Offshore) in USA, EUROPE , UK, , UAE & APAC regions. Managed large 24*7 services engagements projects/programs by
achieving service management metrics, revenue, profitability, strategic planning, transitions, excellent CSAT & ESAT, stakeholder
management & cross-functional teams to meet business needs

Expectations

I am immediate joiner . I am looking for any organization and can work from anywhere globally. I am looking for the role where I can utilize my expertise in managing the end to end IT service Delivery and project management.

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Security Clearance Level

Experience

Skills

• IT Service Delivery
• Project Management
• Program Management
• Customer Success Management
• CSAT
• RFP
• Vendor Management
• AWS
• Azure
• Cloud
• IT Infrastructure