Tester Sales Force

Job Description

Familiar with CloudSense architecture and configuration/coding for CloudSense CPQ, product modelling and plugin

Should possess knowledge in the following areas in CloudSense: Configurator, Orchestrator, Order and Subscription
Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements
Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
Provide permanent fixes to defects that are identified in the application
Provide the analysis and resolution of critical application related incidents
Provide root cause analysis and resolution of production related incidents
Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software
Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities
Perform impact assessment for Change Requests
Deliver and update relevant documentations
Frequently update the Frequently Asked Questions (FAQ) documentation (to be shared with clients L1 Service Desk)
Contribute suggestions and ideas for continuous improvements of the system based on insights gained on problems encountered.
Assist and contribute to management reporting.
Has experience in CloudSense and Salesforce CPQ, and at least one(1) full SDLC implementation experience on CloudSense
Bachelors Degree in any discipline (Science, Engineering, Computer Science, Information Systems, Mathematics, etc.)
Possess knowledge of Java and various other programming languages
Has experience in CloudSense and Salesforce CPQ, and at least one(1) full SDLC implementation experience on CloudSense
Possess knowledge of Salesforce.com CRM, Apex, Visualforce, APIs, Sales Cloud and Lightning experience a plus.
Has hands-on experience on CloudSense Solution Console, Salesforce Administrator and Java Scripting.
Has competency in Salesforce Workflow, Process builder, Email, Custom Object, Field Creations, CPQ, Product Modelling, Data Orchestration
Possess a deep understanding of multiple environments, patterns and languages, especially XML, HTML, SQL, JavaScript, JSON, and CSS.
Familiar with a variety of development tooling, including Force.com IDE, SOQL, JIRA and others
Has experience in integrating CloudSense with various external systems via APIs
Good communication skills (written and oral)

Work in Malaysia

Employment Options

Required Academic Degree

Professional Experience

Skills

• Tester
• Sales Force

COVID-19 Vaccination Requirements