Technical Support Engineer

Job Description

Responsibilities:
- Post-Sales support for products including design, technical advice, and point of contact
- Deliver product presentations and demonstrations, and provide support at external and internal customer facing events
- Build custom demonstrations and deliver Proof of Concepts (POC) to customers
- Architects an appropriate technical solution to meet customers requirements
- Take a leading role in specifying technical solutions and writing proposals and tender responses.
- Support the sales cycle through answering RFI (Request for information), BOM (Bill of Material) and RFP (Request for proposal).
= To work with internal product team to meet vendor expectation
- To meet vendors certification requirement
- Keep up to date on technical knowledge and handle complicated technical issues for customers

Requirements:
- Degree in Networking, Computer Science, Information Technology, Engineering (Network/Security) or equivalent
- At least 3-years-experience
- Knowledge in Networking/CRM/Cybersecurity/Mobile and Application Security, implementation and deployment will be added advantage
= Strong analytical and problem-solving skills
- Required language: English (Able to communicate and present the solution)
- Able to work in a team
- Motivated and able to work independently
- Good communication and presentation skills
- Job Types: Full-time, Permanent

Salary: RM4,000.00 - RM8,000.00 per month

Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Professional development
- Vision insurance

Working hour: Monday to Friday (9am-6pm)

Work in Malaysia

Employment Options

Required Academic Degree

Professional Experience

Skills

• Cyber Security
• Network Security
• Technical Support
• Post Sales
• Point
• Contact