Technical Support
Job Description
Technical helpdesk or technical call center experience is necessary
Windows Operating systems
Servers: Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, ServiceNow
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007, 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
VPN and remote dial-in users
Support for laptop, desktops, and printers
Work in United States
Employment Options
Required Academic Degree
Skills
- Windows
- Operating System
