Staff Site Reliability Engineer - SaaS
More than someone who checks every box, were looking for people who are excited to work and grow at Datto. If that's you we hope you apply for the role!
You enjoy teamwork
You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team. You eagerly seek and give help. Transparency tops your list of values, and you contribute to a culture of respect and inclusion.
Inquisitive and focused, you see every challenge as an opportunity. You would rather create the future than wait for it.
Youre customer-focused and take pride in your work.
You put extra attention into details with all you do. You care about the work you provide to customers and how it reflects on yourself and Datto. When you find or see something wrong, you attempt to resolve it. You look for opportunities to not only better yourself, but others around you. You aim to be the best that you can be and always do the right thing.
What youll do
The Senior Site Reliability Engineer will ensure the overall system reliability, uptime, health, and performance of the Datto SaaS Protection service. Youll work closely with various stakeholders to understand the architecture and design of Datto SaaS Protection in order to help quickly resolve service impacting issues, detect and self-heal problems before they become service impacting, and provide valuable information and data back to the developers in order to improve the long-term reliability of the platform.
Your job function and responsibilities include:
Develop, deploy, operate, and maintain the appropriate systems, services, and tooling for Dattos SaaS Protection service that provides constant feedback to stakeholders
Implement best practices promoting service availability/reliability and fault tolerance
Serve as a quality and reliability ambassador as part of an Agile software development team
Drive product reliability improvements through monitoring, alerting, and application of software development best practices
Identify creative ways to break the products, uncover and report defects, as well as validate systems/solutions are operating as intended
Write, review, and execute test plans/strategies for validating product/system performance, scalability, and reliability
Contribute to test frameworks and environments for executing performance, scale, system, and resiliency tests
Write code to automate operational tasks, reducing the need for human interaction and improving the reliability and repeatability of these processes
Assist in finding, reproducing, and characterizing defects and triaging them with Product Management, Software Development, and SRE team members.
Participate in release processes/pipelines and monitoring/debugging production environments.
Maintain open communication with Engineering and Product teams around system performance and reliability
Educate your peers in QA, Engineering, and Product around performance and scalability best-practices, metrics, and guidelines
Maintain and communicate testing timelines, schedules and status reports
Suggest and drive efforts to improve testing processes and methodology, metrics collection / success measurement, test coverage, and product reliability
Troubleshoot complex issues quickly and effectively; continually improve processes and reliability based on post-mortem analysis
Participate in a rotational on-call program and enhance troubleshooting techniques and utilities to ensure quick resolution to service impacting issues
Other duties as assigned by Management
A Bachelors degree in Computer Science, Management Information Systems or Software Engineering; or equivalent work experience
3+ years of hands-on experience with performance, scalability, and reliability testing techniques, tools, and activities
Experience with software build, package, configuration and release management tools (eg. Gitlab, Jenkins, Ansible, Salt, Puppet)
Proficient with Linux, MySQL, and Shell scripting
Familiar with containerization (Docker/Kubernetes) concepts
Familiarity with object-oriented programming languages and concepts (Python, Java, Golang, etc..)
Knowledge of infrastructure (networking, hypervisors, storage, security, etc.) - experience working with a private cloud is a plus
Excellent problem-solving skills, and the ability to troubleshoot complex issues quickly and effectively
Able to find opportunities for improvement and tackle them without external direction
Ability to think outside of the box and find creative solutions to operational problems
Dedication to collaboration, teaching others to fish-style knowledge sharing and cross training.
Solid understanding of agile software product cycles (scrum & kanban)
Independent contributor who enjoys taking ownership of things and driving them to completion
Strong root cause analysis and troubleshooting competency
Strong tendency to automate and monitor everything
Excellent communication skills
Ability to operate in a fast paced environment
Self-motivated & willing to learn
Ability to work independently and as part of a team
Experience with testing APIs and implementing API automated testing
Exposure to writing automated tests with common test frameworks such as Pytest
Experience with data visualization tools such as Kibana and Grafana
Familiarity with success measurement (SLI/SLO/SLA)
Experience with metrics collection, time series queries, middleware such as Telegraf, and backends such as OpenTSDB or Prometheus
Exposure to chaos engineering tools and load testing techniques at scale
Work in United States
100,000 - 160,000 USD