Software Engineer
Job Description
My clients mission is to be the leading collaborative grantmaking platform that amplifies impact in our global communities. Were a mission-driven business making an impact in philanthropy, and our cloud platform enables the end-to-end grantmaking process for funders and doers. We volunteer, serve our community, and were committed to building a team of outstanding individuals with diverse backgrounds and perspectives. We are looking for the best talent to continue to drive our mission forward.
In the role of Support Engineer, youll play a critical role in a top-talent team of professionals who specialize in troubleshooting and supporting our products. As a Support Engineer, you will help our support team troubleshoot escalated issues and act as a liaison between support and engineering.
You will use your experience supporting the platform to influence development decisions.
This is a full-time exempt and remote position.
What youll be doing:
-Supporting the Grantmaker product, A Ruby on Rails application with a jQuery front end and a few ancillary services.
-Manage and resolve issues logged by customers and partners (internal and external)
-Work cross-functionally with support agents, other engineers, designers, QA, and product managers to drive product and process improvements
-Independently prioritize work tasks to meet commitments
-Identify support trends and suggest improvements to processes, policies, and products
-Improving observability by identifying logging and monitoring improvements
-Building test automation to ensure quality release after release
-Participate in proactive knowledge sharing activities
What you bring to the team:
-Demonstrable experience with Ruby on Rails and JavaScript
-An investigative curiosity and excitement about the challenge of finding root causes and solutions.
-Strong communication and collaboration skills
-Experience as a full-stack engineer (frontend + backend)
-At least 4 years of experience building or supporting web apps (B2B apps preferred)
-Innate desire to learn and grow
-A solid foundation in computer science
-Dedication to writing and maintaining documentation
-A willingness to adapt quickly
Youll have a better chance of success with experience with:
MySQL
jQuery
React
Elasticsearch
React
Redis, Resque
Java
Play
Devops and AWS
RESTful APIs
Work in United States
Employment Options
Base Salary
140 - 170 USD
