Senior Service Designer

Job Description

As a skilled Senior Service Designer, youll be motivated to support and protect our communities by delivering better services to people living in the UK and beyond.

Our projects support major life events such as getting married or visiting another country. Or more complex issues like exploring how the police can better protect vulnerable members of our community, or how refugees can be better supported to rebuild their lives.

Youll be passionate about delivering simple, accessible, and satisfying services, taking a leading role on projects to shape the approach and guide delivery. You are able to work at pace as part of a multi-disciplinary team and are comfortable working across several smaller services or on one larger programme of work. Youll be skilled at designing for both the front stage and behind the scenes and use data to inform your design decisions and measure service outcomes.

This role is within the Enablers Team where youll be supporting agile and user-centred design projects. Youll work to ensure that users are embedded at the heart of all our services and transform how the organisation works.

Enablers vision is to provide outstanding products and services for internal users across the Home Office. We provide large, complex and business critical services to over 40,000 staff members. We also support smaller, specialist teams to deliver on legislative requirements. The work is fast paced and varied. Youll be joining a team of over forty user centred design professionals.

Youll also look after junior staff through line management, mentoring, or training, as well as participating in recruitment activities.


Your main day to day responsibilities will be:

- Lead service design work on projects and ensure that delivery teams are taking a user-centred, evidence-based approach
- Create compelling service solutions by identifying opportunities to improve the performance or management of existing services, and drawing on findings from user research, data patterns, policy and operational intent and technical architecture.
- Engage with senior stakeholders, presenting project findings and related recommendations to senior decision makers across government.
- Rapidly create sketches, diagrams and lo-fi prototypes to share and test ideas
- Coach and co-ordinate multidisciplinary teams to help them successfully design good services
- Raise awareness of what good service design looks like by sharing valuable case studies, methods, tools, artefacts and standards across the Home Office and to the wider community

You will also be expected to carry out the following day to day activities:

- present project findings and related recommendations to senior decision makers across government
- identify and raise any blockers to design activities to the leadership team

Person specification
Essential Skills

Youll have a demonstrable passion for user-centred design, with the following skills or strong experience in:

- analysing complex systems and services, to identify opportunities for cost reduction and improvement
- designing and implementing services across people, process, and technology, front stage and back stage to ensure that user needs and target outcomes are being met
- structuring and managing the design process, framing problems and identifying measurable target outcomes to minimise ambiguity and align effort
- effectively communicating complex information and ideas through diagrams, visualisations and written narratives
- engaging with stakeholders at all levels, advocating for user centred ways of working and managing expectations as needed
considering the needs of diverse audiences to design accessible and inclusive services

Our skills align with the cross gov DDaT CapabilityFramework

Desirable skills

Ideally you will also have the following skills or some experience in:

-working in an agile development environment, creating new digital services as part of a multidisciplinary team
-working autonomously, while managing multiple deadlines and responding to changing priorities
-engaging colleagues who are less familiar with user-centred design
-familiarity with the Government Service Standard
- line managing, coaching and mentoring to develop skills of team members

Technical skills
We'll assess you against these technical skills during the selection process:

- analysis of complex systems and services
- designing to meet user needs
- measuring outcomes
- communicating complex ideas creatively and effectively
- designing for accessibility and inclusion

Work in United Kingdom
Employment Options
  • NA
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Company Name

Home Office

Company Details

View Home Office details


Kirsty May

Lead Recruiter

London, England, United Kingdom

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