Sales and Technical Advisor

Job Description

*Malaysia*

*Position: Sales and Technical Advisor*
Language: Mandarin, Cantonese and English
Salary budget: The max total salary package is RM 8,000- RM 9,000 (basic salary).
Shift schedule: 8am 5pm / 9am-6pm / 10am 7pm
2. Days: Monday Friday
3. Mode: Work From Home (Subjected to changes)
- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.
- Only come to the office whenever required
Location: Work from home
Headcount: Need 2 HC on 27th May 2024
Language: Mandarin and Cantonese

*Job Description:*
Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
Identify and relate with various customer needs and scenarios
provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Remain updated in client and industry led processes, technology applications, utilities, and products
Utilize various client-based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
The role is 50% sales and 50% technical support with account management.

*Technical Skills:*
Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
Familiarity with website scripting languages such as PHP
Familiarity with databases such as MySQL
Familiarization on network protocols like SSH, FTP and SFTP
Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution
Extensive knowledge of internet technology required
Excellent computer skills specifically using a CRM database system
Strong and accurate data entry skills are required

*Requirements* :
Wired connectivity preferably fiber connection
Minimum download speed of 25MBPS
Recent internet billing statement (Actual Billing Statement)
Preferable immediate starter / can start on tentative program dates.
Requires good English skills, and excellent in Mandarin and Cantonese speaking.
Able to read and write in Mandarin and Cantonese.
Require sales experience and IT technical skills.
Requires customer service background.

Work in Malaysia

Employment Options

Base Salary

23,000 USD

Professional Experience

Skills

• Expertise In Web Hosting Technologies Including Content Management Systems Commonly Used To Operate A Website Such As WordPress
• Joomla
• Familiarity With Website Scripting Languages Such As PHP
• Familiarity With Databases Such As MySQL
• Familiarization On Network Protocols Like SSH
• FTP
• SFTP
• Knowledge In SSL
• DHCP
• DNS
• TCP
• IP
• Internal Server Error
• Resolution
• Extensive Knowledge
• Internet Technology Required
• Excellent Computer Skills Specifically Using A CRM Database System
• Strong
• Accurate Data Entry Skills Are Required
• Requirements
• Wired Connectivity Preferably Fiber Connection
• Minimum Download Speed
• 25MBPS
• Recent Internet Billing Statement
• Actual Billing Statement
• Preferable Immediate Starter
• Can Start On Tentative Program Dates.
• Requires Good English Skills
• Excellent In Mandarin
• Cantonese Speaking.
• Able To Read
• Write In Mandarin
• Cantonese.
• Require Sales
• IT Technical Skills.
• Requires Customer Service Background