IT Desktop Support Engineer
Job Description
Job Brief
We are looking for a few IT Desktop Support Engineers to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
IT Desktop Support Engineer's responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email, chat applications & phone calls to provide clients with solutions to all IT issues and whenever required, written instructions and technical manuals.
To be qualified for this role, you should hold a diploma in a relevant field, like Computer Science, or similar certification and has relevant IT Support work experience of minimum two years. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you!
Key Roles & Responsibilities
- Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices Windows and Apple Platforms
- Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
- Support remotely, if necessary
- Maintain hardware inventory at assigned locations
- Provision new users with hardware, software and account setup
- Provide with both remote and onsite support for multiple locations, if required
- Troubleshoot and resolve a variety of technical problems
- Assist with network connectivity issues
- Provide great communication and customer service to company employees in person and through phone calls and emails
- Work on assigned tasks and projects including hardware and software rollouts
- Work with hardware / software vendors, whenever required
- Provide training when needed help facilitate users requests and in the implementation of company project
- Provide VPN support including end-user setup and problem
- Work closely with other support teams (client support team, application support team, server support team)
- Develop and document IT operational processes whenever required
- Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required
- Assist on AV setup in meeting rooms for conference calls and meetings
- Provide regular checks and maintenance on system health of the meeting rooms
- Provide back-end support for live event broadcast
- Support ad-hoc IT project deployments
- Attend meetings to update current projects
- Attend trainings provided by the company
- Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
- IT Asset Management
Key Qualifications & Skills
- Minimum Diploma in Information Technology or equivalent in relevant discipline
- Minimum 2 years of experience in PC, hardware, software support & IT security preferably
- Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
- Preferably with MS Office 365 & data migration hands-on experience of minimum 1 year
- Level 1 & 2 Support
Key Requirements
- Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
- Helpful and able to communicate effectively with fellow colleagues and customers
- Fluent in English and writing
- Able to start work immediately or within short notice
Interested candidates are invited to apply online. We regret to inform that only shortlisted candidates will be notified.
