DevOps Support Engineer (Dallas - Fort Worth, TX Area)
Job Description
Can be located in: Coppell, TX (DFW Area) or Tampa, FL
Must Have the Following Skills / Experience:
DevOps
CI/CD
AWS
Agile
ITSM
ITIL
Job Summary
The DevOps Support Engineer will be part of Enterprise DevSecOps department (EDSO) that delivers optimized process and automation to accelerate delivery of IT services while also embedding security and controls.
This role will involve support and maintenance of DevOps products, tools and services, that support our continuous Integration, continuous deployment/delivery capabilities and automated provisioning on both cloud and On-Prem Platforms.
Lead incident and problem management collaborating with various teams to ensure customer issues are resolve timely and efficiently
Develop and contribute to knowledge base, create technical articles, process, and procedure documentation
Design and create scalable, automated solutions to service our customers and internal application development teams. Create, maintain, and update the scripts as needed to ensuring rapid availability of products
Support maintenance and monitoring of current DevOps infrastructure
Analyze issues/failures in products and services and identify common themes, root cause and remediation actions that will strengthen the stability and reliability of the product
Proactively examine applications and implement proactive monitoring and duplication at all tiers to help reduce unplanned outage time
Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration and continuous delivery/deployment (CI/CD) processes
Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools (CloudWatch, etc.)
Contribute to technical process improvements across a variety of fields such as training, Agile, and modern development practices
Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution
Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and Executives)
Provide after business hours support and 24x7 on-call support on a rotational basis
Qualifications:
Bachelor's degree in technical/computer field or related experience required
10+ year's IT experience with skills using DevOps pipeline, support experience on either application or infrastructure is a must
Implementation experience in Continuous Integration, Continuous Deployment, Continuous Delivery and DevOps Operations for Agile projects
Scripting/programming experience using groovy, python, terraform, bash or ksh and PowerShell
Experience in supporting systems from an infrastructure, code, and security concept perspective
Experience in ITSM Service Desk tools (Service Now, JIRA, Remedy)
Proven understanding of Incident, Problem and Change Management ITIL processes
Should have worked with technologies and platforms such as UNIX/Linux, Jenkins, Fortify, Git, Maven, OpenShift, Chef, Kubernetes or Docker, across the Finance and Service Sector
AWS Cloud services such as computer networking and security
Administration experience in DevOps tools such as Jenkins, BitBucket, JIRA, Fortify, SonarQube and Nexus
Working experience with tools such as Tomcat, Kibana, Splunk, WebSphere, Power BI is a plus
Linux and Windows OS administration
Familiarity with software development methodologies such as Agile (Scrum, Kanban)
Familiarity with Programming languages such as Java, angular, spring Framework will add value
ITIL certified or equivalent experience is preferred
#devops
#softwaredevelopment
#agile
#itsm
#itil
#aws
Work in United States
Employment Options
Required Academic Degree
Professional Experience
Skills
- DevOps
- CI
- CD
- AWS
- Agile
- ITSM
- ITIL
