Technical Support Specialist

Summary

OCT. 2013 – PRESENT
TECHNICAL SUPPORT SPECAILST, INNOVATIA INC.
Avaya telephony infrastructure technician specifically chosen to work closely with large business partner clients on their Red Hat and Oracle servers.
FEB. 2010 – OCT. 2013
SCHEDULING & FORECASTING ANALYST, XPLORNET COMMUNICATIONS INC.
Initially hired for phone and email based customer support, I was promoted to technical support, then internal support, then finally to analyst whose role heavily relied on turning raw data into usable documents for director-level consumption.
APR. 2009 – FEB. 2010
ASSISTANT ADMINISTRATOR, GM APPLIED TECHNOLOGIES CANADA
Day-to-day operations of the office while the CEO worked remotely included hardcopy and digital record-keeping, written and verbal communications with customers and vendors, shipping and receiving, payroll, and training.
Major Achievements: Travelled to Avaya's Coppell office in Texas in 2014 to receive specialized training pertaining to Oracle, Red Hat, and proprietary software installation and upgrading.

Expectations

Seek new opportunities to grow, expand knowledge and experience. To work for a company that acknowledges and rewards hard work.

Employment Preferences
Expected Base Salary

**,000 CAD / year

Experience

Total Professional Experience

13 years

Startup Experience

no experience

Big-Tech Companies

no experience

Enterprise Experience

no experience
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Contacts

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