Technical Customer Engagement and Support Leader

Summary

So you know Customers are the reason I am here.
I am a Sr. Customer Support Program Lead who is passionate about End User Satisfaction & Technical Stakeholder in general. Superior Engagement Leadership skills with previous deep experience in operating mission critical environment as a lead engineer, Manager-on-duty for 24x7 on-call scenarios, escalation and resource management.
I bring experience and lucid adaptability to hit the ground running. I thrive in embracing new challenges with a humble attitude.
Highly Skilled Customer Support Leader
Deep Customer Facing Advocacy
Deep Expertise in Ariba Procure to Pay (P2P)
Ariba Sourcing (S2C)
Ariba Network
Agile Process Management tool Jira, Aha, Sales Force
Engagement Management.
Account Management
Incident Management
Program Management
Process Improvement
MS SQL Server
Cyber Security (SaS)
Thought Leadership, teamwork, coaching and motivation
Language spoken English, French

Expectations

Professional growth, learn something new

Work in United States
Employment Preferences
Expected Base Salary

XXX USD

Academic Degree
Experience

Total Professional Experience

20 years

Startup Experience

no experience

Top-tech companies (FAMGA)

no experience

Enterprise Experience

20 years
Skills
  • With Java
  • Object-oriented Programming
  • Reading JSON
  • JavaScript Object Notation
  • CXML
  • XML
  • Http
  • Security
  • SQL Queries
  • SSO Technologies- SAML
  • Highly Skilled Customer Support Leader
  • Deep Customer Facing Advocacy
  • Deep Expertise In Ariba Procure To Pay
  • P2P
  • Ariba Sourcing
  • S2C
  • Ariba Network
  • Agile Process Management Tool
  • Jira
  • AHA
  • Sales Force
  • Engagement Management
  • Account Management
  • Incident Management
  • Program Management
  • Process Improvement
  • MS SQL Server
  • Cyber Security
  • SAS
  • Thought Leadership
  • Teamwork
  • Coaching
  • Motivation
  • Language Spoken-English
  • French
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