Technical Analyst at HCL Technologies
JOB PURPOSE: To perform assign project in adherence to agreed SLA and ITIL delivery and quality standards.
Project Name: Total Energies Information Technology
Geography Covered: EMEA, APAC, AMAS, US
Working On: Nutanix, AZURE, VMware, V-Center, VSphere, HYPER-V, ESXI, HP/DELL/LENOVO/IBM SERVER, ITIL
0) Build cluster, Re-image cluster, IPMI Configuration, understand architecture and plan.
1) To attend customer call/chats/mails and plan project plan within agreed SLA.
2) To maintain high login Efficiency (Availability) for customers, document identified risks, issues, mitigation plans and support in execution of BCP/DR plans.
3) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4) To achieve KPI targets, follow defined processes and adhere to ITIL delivery & quality standards ,regulatory requirements and company policies.
5) To work on value adding activities such Knowledge base update & self development.
6) Analyzing various reports for example installed applications reports & user and group logon report & server health reports
7) Cloud Disaster Recovery & Replication Services.
8) Development of infrastructure architecture.
9) Planning activities & Development of Roadmap for activities.
10) ITIL, Virtual to Virtual (V2V) Migration, Physical to Virtual (P2V) Migration.
11) Physical server builds, logical server build, domain controller build.
12) Database migration, files migration, IP and hostname change activities.
13) All types of server update, Customer request fulfilment.
14) Verify Required firewall ports, Compatibility checks. Feasibility or Pre-Check, Post-Script and Server hardening. Active Directory administration, Handover M2R.
15) Application configuration, Conduct Server Audit, Resource utilization analysis.
16) Troubleshooting, V-Motion, Lift & shift, VLAN & IP Configuration, Decommission
Cloud architect job
Expected Base Salary
**0,000 INR / year
Total Professional Experience
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