Manager

Customer Success & Account Management Freeport, New York, United States

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Summary

January 2020 - Present
IT Manager - Max Mara
Adept in driving IT projects and solutions that improve organizational processes, efficiencies, and systems.
Transformed the utility department from all-manual processes to automated processes utilizing information technology.
Support the executive team, corporate headquarters and 50 stores in the U.S. and Canada.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Lead meetings with department heads, managers, supervisors, vendors, and others, to solicit cooperation and find solutions that would help streamline operations.
Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
January 2016 - June 2019
Technician Manager - Apple Inc.
Managed a diverse team within a retail flagship store with over 300
employees. Responsible for the daily success of the technician team at the stores Genius Bar, as measured by the number of customers helped per day and efficiency and success of repairs.
Led team to #1 in tristate market for number of customers seen per day, while maintaining highest customer satisfaction rating.
Designed and led market-wide weekly customer strategy meetings utilizing Medallia metrics.
Built and maintained an internal Medallia Filemaker database that is deployed in all 450+ North American store locations.

Expectations

Exercising excellence in customer service, a performance-driven sales record and my management skills to achieve optimal results for the customer, as well as internal business growth. Track record of exceeding expectations while contributing to a positive company culture and simultaneously achieving sales targets and deadlines in fast-paced, dynamic environments.