Business Technology Leader
Transformative, innovative and decisive Technology Management and Marketing leader with a proven track record of success delivering business technology solutions. Leads operation of technical teams, system processes and tools to accomplish implementation goals in alignment with business needs, schedule and budget. Vast experience in project lifecycle management and software delivery methodologies. Adept at employing interpersonal skills to cultivate business relationships with key stakeholders and vendor partners. Upholds quality standards to deliver valued experiences to a diverse population of clients and end users.
Drive all business development efforts and lead team of 12 resources to deliver marketing strategies to clients, propelling profitable growth. Oversee deliverable deadlines for all client projects to ensure client satisfaction is achieved. Generate creative briefs and present proposals for all client marketing solutions.
Achieved 300% increase in lead generation/brand visibility in less than 1 year.
Attained break even status during 1st year of being in business.
Champion clients to enhance brand awareness, developed one-day brand strategy workshop comprised of 17 key exercises to aid clients identification of actionable steps to market products and services.
MANAGER/ASSOCIATE CLIENT MANAGEMENT SOLUTIONS/BI AND ANALYTICS
Directed Client Management Solutions and Business Intelligence and Analytics teams to conduct ongoing maintenance, support and adoption of Dynamics CRM Online and 15 enterprise data models for +5.5K users across 10 Global Practices, 12 Regional Offices and 9 departments. Supported development, management and training for enterprise CRM rollout.
Led strategic direction and 5-stage implementation for CRM and data analytics solution to align with business objectives, Microsoft roadmap and internal IT guidelines; CRM user adoption of +2.5K and data analytics data model usage of +4K.
Defined and implemented metrics to support CRM and Data Model ROI to business and leadership on a monthly basis across all Global Practices.
Established release planning and change management procedures to safeguard platform against unexpected/uncommunicated outages and proactively inform end users of upcoming changes and resulting impacts.
Influenced effective socialization of new features among entire organization, developed and executed standard release communication procedures; pioneered concierge-level service program to drive increased future user adoption.
Enhanced awareness, support and benefits of CRM as member of Customer Relationship Management User Group Board of Advisors; defined how to evolve user group experience.
MANAGING TECHNOLOGY CONSULTANT
Oversaw delivery team and enterprise technology implementation consulting functions to control major multi-year Dynamics AX ERP client solution initiatives. Communicated and directed plans of multiple projects across all implementation phases.
Succeeded timely and fully operational delivery of projects, managed requirements throughout software development lifecycle; developed and maintained project status reports, cost estimates and resource plans.
Analyzed and documented operational procedures and technical guidelines to ensure repeatable processes and standardized deliverables for every client; positively impacted BKD as a CPA and Advisory Services firm with strict auditing policies.
Safeguarded risks of project delays and failure of deliverables; conducted risk assessments in compliance with internal BKD project standards and audit procedures.
Improved workforce productivity and efficiency; created achievable cutover training and transition plans.
ERP APPLICATION MANAGER MS DYNAMICS AX
Delivered oversight on all activities impacting Dynamics AX environment related to integrated applications (DocuFire, Management Reporter, Atlas, SharePoint/Enterprise Portal). Upheld responsibility for AX environmental maintenance, security, support, issue resolution, testing, documentation, project management and select end user training.
Achieved delivery of cost-effective solutions, cultivated vendor partnerships on all facets of global and domestic implementation projects.
Managed custom development initiatives and code migration across 4 environments for clients industry vertical enhancements.
Championed technology stakeholders successful fulfillment of clients project expectations; identified, documented and translated business requirements to functional/technical specifications.
SOLUTIONS MANAGER MS DYNAMICS AX
Led strategy and roadmap development for integrated Microsoft Dynamics AX solutions that leverage strengths of both Perceptive Software ECM/BPM product suite and Dynamics AX.
Fostered partnerships with key internal stakeholders, partners and customers to identify business processes and best practices to resolve challenges; improved marketing strategies, product development, market penetration and resource management.
Created and maintained solution documentation including business requirements, solution gap analysis, competitive matrix, best practices, training materials and hands-on learning exercises.
Accomplished all product/functional and business requirements; collaborated with Product Managers to prioritize solution initiatives.
SYSTEM/APPLICATION ADMINISTRATOR MS DYNAMICS AX
Controlled all aspects of system/application administration to include AX installation, maintenance, security, support, issue resolution, testing, documentation, project management and training.
Spearheaded global implementation of Dynamics AX 2012 expanded across US, UK, France, Hong Kong, Australia, Italy, Spain, Germany and Canada.
Administered SQL Server and SSRS including installation, monitoring, database backup and restore for AX 2009 and 2012 environments.
My comprehensive background in Information Technology Service Management, Marketing and Data Analytics exemplifies my ability to apply efficient solutions to complex technological challenges, business process improvement and strategic planning initiatives.
My broad background in technical project management, business development, and team leadership has allowed me the opportunity to acquire outstanding expertise to be valuable in executing solutions, collaborating with cross-functional groups and strategic planning.
I have the skills and aspirations to amplify your companys operations and I am confident I can meet and exceed all expectations. I aspire to find a company that will value the breadth of my skill set and see potential beyond the individual roles I have held in the past. I am seeking an opportunity that will allow me to branch out and extend my capabilities with a company that respects and rewards talent, promotes a positive culture, and values its employees.
Work in United States
Expected Base Salary
Total Professional Experience
- Project Management
- Technical Consulting
- Change Management
- Business Development
- User Adoption
- Vendor Management
- Digital Marketing
- Brand Strategy Consulting
- System Administration
- Team Leadership
- Product Management
- Data Movement ETL
- Office 365
- MS Dynamics AX
- MS Dynamics 365 ERP
- SQL Server
- Social Selling
- Sales Navigator
- MS Teams
- Adobe Professional
- Data Enrichment Dun
- Data Analytics
- Power BI
- Google Analytics
- IT Service Management
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